Dedicated Account Team

Since Creative Materials is solely focused on commercial projects, we understand the need for installation professionals to receive timely quotes (often same day), as well as proactive coordination of material supply to meet the construction timeline. That’s why we assign a small account team of project management professionals to each client to help with the timely communication of price quotes, product production and supply, and shipment status. We understand the benefit of giving our installation professionals a dedicated point of contact for all project needs. Click below to contact an account manager in your area.

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Large Project Material Supply Management

Our dedicated project management team proactively coordinates the production and shipment of material to meet the installation schedule of your project. 

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Logistics Coordination

To achieve the most success on a project, it’s not just about the right materials being installed, but also supplying the material on-time and with utmost efficiency. Our account teams will proactively work with you to coordinate and sequence the supply of materials in the most timely and cost-effective manner. Whether it’s coordinating a door-to-door container delivery or air-freighting two boxes of material to finish a job, our project coordinators can advise you on the best method to get material when you need it by the best value method possible. Click below to read the Via 57 West case study which details how Creative Materials coordinated material supply for this high-profile, award-winning project.

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Installation Quality Assurance Management

Despite best intentions, occasionally issues may arise during or after the installation of materials. It’s not a matter of "if" but rather "when." At Creative Materials, we are dedicated to the success of each project we supply even years after material has been installed. Our Quality Assurance and Technical (QA&T) team routinely assist architects, designers, installers and operations teams in evaluating and solving issues related to product performance. Should circumstances arise that require a site visit to assess field conditions, our dedicated professionals will be there. Read the following case study to learn more about how our QA&T team assisted during one such situation.

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